Case Study – Cronulla Sharks (2013-2018)
The Power Of Technology And Fan Engagement: The Cronulla Sharks Case Study
Technology and fan engagement play a crucial role in shaping the success of a sports club. The Cronulla Sharks Rugby League Football Club faced a major crisis in the early 2010s but turned its brand around by leveraging technology and engaging with its fans. This case study will highlight the key aspects of the Sharks’ transformation and the impact of technology, positive business culture, and fan engagement on the club’s success.
In 2010 and 2011, the Cronulla Sharks Rugby League Football Club faced a major crisis due to a doping scandal that resulted in negative publicity and eroded the club’s image. This situation highlights the importance of brand trust and the consequences that can result from negative publicity in today’s interconnected world.
In this blog post, we will take a closer look at how the Sharks transformed their brand by leveraging the power of technology, fostering a positive business culture, and engaging with their fans.
Brand Transformation through Customer Fan Engagement
A key to the Sharks’ success was implementing a fan engagement program that leveraged the power of technology to build stronger relationships with their fans. The club’s “single-customer-view” digital strategy allowed for real-time customer data consolidation across various online and offline touchpoints, including retail, membership, ticketing, sponsorship, hospitality, gaming, events, and media.
One of the most innovative aspects of the fan engagement program was the opportunity for fans to participate in the production of live-streamed events. Fans were given the chance to serve as livestream show hosts, reporters, and camera crew, developing their media skills. This created a sense of community and ownership among the fans and helped to build a more loyal and engaged fan base.
The Importance of Technology and Fan Engagement
The Sharks’ digital strategy was driven by a desire to provide their fans with a seamless and personalized experience. By leveraging technology, the club gathered valuable data on fans and used it to create targeted and personalized marketing campaigns. This allowed the Sharks to build stronger relationships with their fans, increase engagement, and ultimately drive revenue.
The Role of People Working with a Common Goal
A key factor in the Sharks’ success was the team of individuals working towards a common goal. This included everyone from the marketing team to the players on the field. The positive business culture that the club fostered allowed everyone to work together towards a common goal and created a sense of unity and purpose.
The Importance of Business Leadership (Both On and Off the Field)
The role of leadership was crucial in the Sharks’ transformation. The appointment of a new board in early 2013, led by Damian Keogh, was a turning point for the club. Keogh’s vision for the club was centred around creating a positive and winning culture both on and off the field. He worked to build a team of people who shared his vision and together, they worked to revitalize the club’s brand and reputation.
The transformation of the Cronulla Sharks Rugby League Football Club is a testament to the power of technology, positive business culture, and fan engagement. The club’s focus on building strong relationships with its fans and leveraging technology allowed them to create a seamless and personalized experience that ultimately drove revenue. The Sharks’ success serves as a reminder that with strong leadership, a clear vision, and a team of people working towards a common goal, it is possible to turn a damaged brand into a winning one.