Every business wants to get a better understanding of who their customer is – we want to know who is visiting our website or app, what they are saying about us and what we can do to improve.
The challenge in this increasingly and rapidly changing digital world is how do businesses navigate through the Marketing Technology Matrix and what are the critical elements and pathways to success? Further, what is the best method, mindset and framework to approach the project?
In terms of writing a blog article – it’s a good time now to drop in a key quote to frame the next deeper level of content.
“All of life is one action following another, interspersed by periods of rest. If we are in doubt about the outcome of our actions, if our thoughts are concerned with, “What if I should fail?” we will be filled with hesitancy, uncertainty, and our actions will lack the conviction needed to obtain a decisive, favorable outcome. Even the worst outcome we can imagine will ultimately benefit us. It is because of that law of favorability that the Universe is able to continue and we are able to bring about the fruition of our plans.”
― Wu Wei,
As we all know there is abundant information available on the Internet – you could spend every minute of every day ingesting the latest TED talk talk and blog post but where do you draw the line and begin the journey – the fact is, if you’re in business and reading this then you’re already on the path.
But how do you navigate through the Digital Marketing Matrix – where nearly 2,000 main vendors cover everything from CRM’s (Customer Relationship Management Systems) to analytics, CMS’s (Content Management Systems) and Social Media Marketing, Search and Tag Management.
So, what is the process to develop your Digital Strategy?
Step 1. Destination – Begin with the end in mind.
What this means is to focus on the goal. What is the business goal – increased revenue, brand health, customer experience, operational efficiency? For many of my presentations over the last ten years I borrow the Social Media Measurement Compass slide from Brian Solis at Altimeter
Around each of these goals is a much deeper framework of key concepts, insights and actions.
Step 2. Define the Metrics of Success and Recommend Actions
Step 3. Organisation – resources, training, barriers
People – who are your thought leaders – both internal and external? The key stakeholders in your game.
Step 4. The Landscape – Audit your existing infrastructure.
List all your technology – what role does it play within your organisation? What does the data look like? What role does it serve? Will it talk to other programs?
Step 5. Develop the RoadMap
Challenge assumptions. Threats and Opportunities.
It’s a work in progress.
“It furthers one to undertake something. It furthers one to cross the great water.”